Refund Policy

1. Satisfaction Guarantee

SimpleWays UK offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

5. Refund Processing

5.1 Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded to the originating account

5.2 Refund Timing

Once approved, refunds are typically processed within 3-5 business days. However, the time it takes for the refund to appear in your account depends on your payment provider and may take up to 10 business days.

5.3 Partial Refunds

In some cases, we may issue partial refunds if only part of an order is affected. The refund amount will be proportional to the value of the affected items.

5.4 Store Credit

In certain situations, we may offer store credit instead of a monetary refund. Store credit does not expire and can be used for any future purchase on our website.

6. Cancellations

6.1 Digital Products

For digital products (e.g., downloadable route guides):

• Cancellations requested before accessing or downloading the content will be refunded in full
• Once the digital content has been accessed or downloaded, cancellations are subject to our standard refund eligibility criteria

6.2 Custom Itinerary Services

For custom itinerary and route planning services:

• Cancellations made within 24 hours of purchase and before any work has begun will be refunded in full
• Cancellations made after work has begun but before delivery will be subject to a partial refund based on the amount of work completed
• Cancellations after delivery are subject to our standard refund eligibility criteria

6.3 Subscriptions

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting customer service
• Cancellations will take effect at the end of the current billing period
• Prorated refunds for unused subscription time may be issued at our discretion

7. Exceptions and Special Circumstances

7.1 Promotional Items

Items received as part of a promotion or at no cost are generally not eligible for refunds. However, we will consider replacements if the item is defective.

7.2 Gift Purchases

For items purchased as gifts:

• Refunds will be issued to the original purchaser unless otherwise arranged
• Gift recipients may request exchanges or store credit without notifying the purchaser

7.3 Force Majeure

In cases of force majeure or circumstances beyond our reasonable control (such as natural disasters, pandemics, or significant changes to travel regulations), we may modify our refund policy. We will always strive to find a fair solution for all parties involved.

7.4 Extenuating Circumstances

We understand that unexpected situations can arise. If you have a special circumstance not covered by this policy, please contact our customer service team, and we will evaluate your case individually.

8. Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us using the information below:

We aim to respond to all inquiries within 1-2 business days.